In this guide
5. Contact us
We apologise for the inconvenience, but we’re currently experiencing intermittent issues with our phone lines. We are actively trying to resolve the problem.
In the meantime, please contact us via email enquiries@helptobuywales.co.uk.
Thank you for your understanding and patience.
Further information and general enquiries
Help to Buy (Wales) Ltd
1 Capital Quarter
Tyndall Street
Cardiff
CF10 4BZ
Telephone: 08000 937 937 (Monday to Friday 9am to 5pm) Option 1
Fax: 029 2080 3451
Rydym yn croesawu galwadau a gohebiaeth yn Gymraeg / We welcome calls and correspondence in Welsh.
Buying a property or progressing your new loan application
Telephone: 08000 937 937 (Monday to Friday 9am to 5pm), please press Option 1
Fax: 029 2080 3451
Email: buyers@helptobuywales.co.uk
Rydym yn croesawu galwadau a gohebiaeth yn Gymraeg / We welcome calls and correspondence in Welsh.
Conveyancers or solicitors dealing with a property purchase
Telephone: 08000 937 937 (Monday to Friday 9am to 5pm), please press Option 1
Fax: 029 2080 3451
Rydym yn croesawu galwadau a gohebiaeth yn Gymraeg / We welcome calls and correspondence in Welsh.
Already have a loan with Help to Buy and have a query in relation to that loan
If you already have a loan with Help to Buy Wales and have a query in relation to that loan, for example repaying the loan, remortgaging to another lender, or requesting consent from Help to Buy Wales for home improvements, please press Option 2
Telephone: 08000 937 937 (Monday to Friday 9am to 5pm), please press Option 2
Fax: 029 2080 3451
Rydym yn croesawu galwadau a gohebiaeth yn Gymraeg / We welcome calls and correspondence in Welsh.
If you are experiencing financial difficulties or in arrears with your Help to Buy loan or need to change your direct debit date or discuss monthly interest payments
Telephone: 08000 937 937 (Monday to Friday 9am to 5pm), please press Option 3
Fax: 029 2080 3451
Rydym yn croesawu galwadau a gohebiaeth yn Gymraeg / We welcome calls and correspondence in Welsh.
If you have a complaint or are unhappy with our service
Telephone: 08000 937 937 (Monday to Friday 9am to 5pm), please press Option 4
Fax: 029 2080 3451
Email: cr@helptobuywales.co.uk
Rydym yn croesawu galwadau a gohebiaeth yn Gymraeg / We welcome calls and correspondence in Welsh.
Rydym yn croesawu galwadau a gohebiaeth yn Gymraeg / We welcome calls and correspondence in Welsh.