Timeliness

  • To determine 85% of all planning appeals decided by written representations (part 1 & part 3 of 2017 Regulations) in 8 weeks for 2017/18
  • To determine 85% of all planning appeals decided by written representations (part 2) in 16 weeks (April – November)
  • To determine 85% of all planning appeals decided by written representations (part 4) in 15 weeks (December – March)
  • To determine 85% of all planning appeals decided by hearings in
    22 weeks (April – November) 
  • To determine 85% of all planning appeals decided by hearings in 21 weeks (December – March)
  • To determine 85% of all planning appeals decided by inquiries in
    30 weeks (April – November)
  • To determine 85% of all planning appeals decided by inquiries in 29 weeks (December – March)
  • To determine 85% of all enforcement appeals decided by written representations in 3 weeks (April – November) 
  • To determine 85% of all enforcement appeals decided by written representations in 28 weeks (December – March)
  • To determine 85% of all enforcement appeals decided by hearings and inquiries in 41 weeks

Quality

  • 99% of inspector decisions are free from upheld complaint or successful legal challenge

Information

We carry out customer satisfaction surveys of our performance.  The results of these are used to help improve the service that we provide.